This is an exciting secondment or fixed term opportunity (maternity cover) to join the Quality Assurance Service in Lambeth as a Complaints Manager for Children Social Care as part of our improvement journey. Lambeth are seeking a highly talented and ambitious Complaints Manager to join us on our journey to excellence.
This will be an opportunity for you to influence and inform our practice standards to ensure it aligns with the One Lambeth Approach. We have the highest ambitions for our children every single day and a child first approach. We are focusing on putting children and families at the heart of everything and this could be your opportunity to influence and advocate for positive safe outcomes for children, young people and families.
The post holder will be responsible for managing complaints, Ombudsman enquiries, Member enquiries, Freedom of Information requests and subject access requests to the required quality and in line with Children's Social Care statutory requirements. You will also be responsible for ensuring that the service meets Children's Social Care statutory duties with regard to customer complaints, representations and services provided.
We are looking for a candidate who is excited by the challenge to change and will proactively get involved in ensuring the right decisions are made and focus on resolutions for dealing with, recording and monitoring customer representations and complaints.
Located in the heart of South London, Lambeth Borough is a vibrant community. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.
With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment. The Civic Centre is just a short walk from the main underground and train station.
“Lambeth – a borough with social and climate justice at its heart. By harnessing the power and pride of our people and partnerships, we will proactively tackle inequalities so that children and young people can have the best start in life and so everyone can feel safe and thrive in a place of opportunity.”
In Lambeth, we offer our social workers: