Role Overview
The Early Help Quality Assurance Officer plays a crucial role in developing, coordinating, and reporting on quality assurance activities across the Early Help and Children and Families Service. This position ensures effective and evaluative scrutiny of practices, supporting continuous improvement and development within the service. Additionally, this role includes managing a team of social workers in primary schools through a Service-Learning Agreement, ensuring impactful service delivery. The day-to-day oversight and management will be provided by the Quality Assurance Manager. This is a non-case holding role with flexible working arrangements.
Key Responsibilities Quality Assurance Focus:
• Undertake audits and design bespoke audit tools as necessary.
• Collate and analyse audit data, preparing reports that outline findings and recommendations for EH Coordinators and other service levels.
• Support the delivery of the Quality Assurance Framework through an agreed audit activity program. • Contribute to training program development and delivery based on audit outcomes.
• Embed quality assurance processes, including audit activities, practice days, and practice weeks across the Early Help Service.
• Track progress against audit actions.
• Collaborate with the Learning and Development Team to ensure audit findings inform staff training.
• Monitor the impact of learning and development programs.
• Assist in updating, reviewing, and producing policies and procedures, supporting their implementation.
• Undertake ad-hoc quality assurance tasks, including Management Case Reviews and Service Evaluations. Team Manager Focus
• Manage and direct the daily operations of the team of social workers in primary schools responsible for delivering early help interventions.
• Propose and implement service improvements to enhance outcomes for children, young people, and families.
• Build effective relationships with schools and partners. Skills and Qualifications • Strong writing skills for policy and procedure development.
• Excellent analytical, data analysis, and presentation skills.
• Ability to present information concisely and effectively.
• Capability to mentor and guide staff in practice development.
• Well-developed problem-solving skills and the ability to work independently.
• Strong partnership building and interpersonal communication skills.
• Excellent project and time management skills, with the ability to deliver highquality work in a fast-paced environment.
See Job description for full details
Knowledge and Experience:
• Social Work Qualification.
• At least 3 years of post-qualification experience, including auditing and quality assurance activities.
• Strong knowledge of the legislative framework and standards related to children's services.
• Up-to-date knowledge of best practices and research findings in working with vulnerable children and families.
• Familiarity with quality assurance frameworks and reporting cycles.
• Understanding of how to drive and embed change at all levels within an organization.
• Proven ability to effectively engage with stakeholders at all levels to deliver program outcomes.
• Structured and organized approach with appropriate rigor.
• Ability to bring clarity and pace to delivery in a complex environment.
This dynamic role offers an opportunity to significantly impact the quality and effectiveness of early help services, ensuring better outcomes for children and families.
Tower Hamlets offers the best of London in one borough.
We believe the best place for children is to be raised within their own families, immediate or wider, wherever it is safe and appropriate to do so. Social Workers are at the core of our work with children and families. Our approach is about enabling social workers to build relationships and strengthen families by working with people in a compassionate and understanding way.
We are determined to continue our journey of improvement and deliver outstanding services for children and families of Tower Hamlets, and our offer to staff includes:
The opportunity to work in a richly diverse, challenging and supportive inner London Borough
Competitive remuneration package
Investing in the workforce with end-to-end career support
A manageable and diverse caseload and good quality reflective supervision
Steps to Success, coaching, and bespoke learning and development support from the Learning Academy to develop your practice, with a clear framework for career development and progression into leadership.
Travel card/season ticket loan, Cycle to Work scheme, Local Government Pension Scheme
Opportunities for agile/flexible working
Discounted gym membership, access to free eye test, rent deposit scheme and & You at Work discounts as well as many other benefits
Generous annual leave package and wellbeing service
Smarter Working with new modern technology
If you have any questions about applying for this role, please contact Nazma Rabbani, Project Officer at Nazma.Rabbani@towerhamlets.gov.uk. For an informal discussion about working in Supporting Families at Tower Hamlets please contact Sam Nair, our Principal Social Worker at Sam.Nair@towerhamets.gov.uk